These Testimonials will Redefine your Customer Service Expectations.

Article by · March 27, 2018 ·

Say goodbye to automated voice prompts. Say goodbye to generic responses online. At Sonic Telecoms we like to get personal. In a good way. We believe in the value of customer service.  We understand that our legacy begins with the way we engage with our clients. Therefore Sonic Telecoms strives to deliver a high level of customer service but don’t take our word for it. Our client testimonies will vouch for our commitment to these values. 

Mr Llewellyn Scholtz, the ICAN centre Manager, spoke out about the difference that Sonic Telecoms is making to students in his community. Sonic Telecoms sponsored the ICAN centre in Elsies River and provided internet access for students. Llewellyn had this to say about the impact that Sonic Telecoms had on these learners lives.

Based on our research on internet service providers we discovered that Sonic Telecoms is one of the best wireless internet service providers.  Sonic Telecoms was able to supply the ICAN centre with affordable internet access. Some of the positive results that we have seen since using Sonic Telecoms include a fast and reliable internet service with virtually no downtime. They provide an excellent service with friendly staff. The best thing about Sonic’s service is their responsive technical support, whenever we face challenges they give us high-quality service.

At the ICAN centre, we met many problems such as that of cable theft which is why the ICAN centre ended up speaking to Sonic Telecoms, to provide internet connectivity to the whole community. One of the most significant benefits of using Sonic Telecoms is that the ICAN centre uses a wireless solution and cable theft is not a factor anymore. The three best elements of   Sonic are as follows: they are fast, they are reliable, and there is virtually no downtime. I would personally recommend Sonic Telecoms to everyone. During this three year partnership, we’ve built a great relationship with the service they offered. With any business that wants to change their service provider, the ICAN Centre, highly recommend Sonic Telecoms.”

 

 

Marius Doubell, a freelance stunt and precision driver in the film industry, couldn’t wait to share his Sonic Telecoms story.

Excellent service is such a rarity, and my experience with Sonic Telecoms was so pleasant that I had to share it Sonic Telecoms Wireless internet service provideronline. I need internet in my life for my work and entertainment. I love using the internet to search things online. What stood out for me about Sonic Telecoms was that they understood my needs and were able to tailor a package to my requirements. Sonic Telecoms has met every one of my needs. The speed and quality of the internet are to my satisfaction. I found the sales people at Sonic Telecoms to be helpful, friendly and always available. Installation took place in a timely and professional manner.

 

Grant Pederson (42), a family man, took the time to let Sonic Telecoms know how he felt about our products and services to date.

 

“From the first moment of contact that I had with the Sonic Telecoms consultants, the service has been superb, efficient and professional. I have previous experience with two other wireless providers which supplied me with poor service and unreliable signal. Now that I am part of Sonic Telecoms they ensure that they meet my needs. The internet speeds are to my satisfaction. I need internet from Sonic Telecoms in my life so that I can work from home. It also helps cut my costs as I feel that DSTV is overpriced. I can use the internet for work and streaming. During the installation experience, I found the Tech team to be good-natured, they worked neatly and catered to my needs as a customer. “

If you aren’t getting the best customer service experience its time to switch to Sonic Telecoms.
We have dedicated social media monitoring and support staff teams. Our teams are online till 10 pm every evening. We’re here to help you make the most of your service. The Sonic Telecoms family always has space for one more so if you’re looking for a fast, reliable, customer service orientated solution we’re only a phone call away.

For any queries email us on sales@sonictelecoms.co.za or contact 021 201 0220

Follow us on Facebook to see our latest deals and promotions!

By Jessie Clarke-McLeod

    Leave a comment